Frequently Asked Questions
Discover everything you need to know about our handcrafted jewellery, bespoke services, and delivery options.
How long will it take for my order to be delivered?
All UK orders are shipped via secure, insured courier. For items in stock, delivery typically takes 2-3 business days. For bespoke or made-to-order pieces, our team will provide a specific timeline, usually ranging from 4 to 8 weeks.
Do you offer international shipping and duties coverage?
Yes, we ship globally. For international orders, shipping costs and estimated delivery times are calculated at checkout. Please note that for certain regions, local import duties and taxes may be the responsibility of the recipient.
Can I return or exchange a piece of jewellery?
We offer a 14-day return policy for online orders of standard collection pieces, provided they are in original, unworn condition. Please note that bespoke commissions, engraved items, and resized rings are non-returnable.
How do I ensure I am ordering the correct ring size?
We recommend visiting our Carlos Place townhouse for a professional measurement. Alternatively, you can request a complimentary ring sizer via our website or consult our digital size guide to ensure a perfect fit.
Are Jessica McCormack diamonds ethically sourced?
Sustainability and ethics are at the heart of our craft. We exclusively use conflict-free diamonds and adhere to the Kimberley Process. Many of our pieces also feature antique diamonds, repurposed to give them a new life.
Do you offer a warranty on your jewellery?
Every Jessica McCormack piece is crafted to the highest standards and comes with a lifetime guarantee against manufacturing defects. We also offer professional cleaning and stone-checking services to ensure your jewellery remains in pristine condition.